Landlord Info
Marketing your property
Professional Photography
Floorplans
A: We believe that Floor Plans, coupled with professional photographs, is the most effective way to market the property for letting. This way, Prospective Tenant (and landlord) is able to view the entire property layout (inside and out) and get a clear picture of the overall property size, including individual rooms and how the internal living rooms and accommodation flow within the property. It will also assist a Prospective Tenant to visualise the best fit for their bedding and furnishings. The Floor Plan is part of the total package available to Investment Property owners. This can assist in better equipping the property with furnishing layout for a furnished property. We believe a professional Floor Plan provides an added string to our bow when advertising and marketing the property. There is also the added benefit which enables us to add further detail and clarity when completing the Condition and Inspection reports especially with regards to work, or Repairs and Maintenance on the Investment Property. It streamlines reference to the Investment Property. The Floor Plan is available 24/7 in the Landlords Personal online Portal – a centralised one-stop shop of all the individual Investment Property details.
Tenant selection
We check each and every prospective tenant against a National Tenancy Database – TICA. We check TICA to verify that the information on the application is true and correct. Assists in Duty of care. Collects, uses and discloses information about tenants. TICA is australia’s largest and most widely used tenancy database.
TICA provides access to :
- Over 450,000 Tenancy History Records
- Over 6 million enquiry records
- Over 500,000 Public Records
Running an authorised check also pulls up public history – this establishes if a tenant has been to the Tenancy Tribunal – and why. Checking the tenant with TICA provide us with a proven National Default Tenancy Control System providing invaluable information for portfolio management resulting in improved business profitability and professionalism by reducing the exposure to unwanted tenants. Simply put TICA is a Tenancy History Database. TICA merely reports on information that should be contained in a truthfully completed tenancy application form, being which member the tenant had previously rented through and the members contact details.
Rental payments & Arrears
Silver Bullet Realty ensures the avoidance of any confusion by demonstrating exactly how the rent payment is calculated – PRIOR to the Tenant signing the Residential Tenancy Agreement.
The Landlord portal enables the user to see online, in real time, his investment property’s bank account statement. 24 hours , 7 days a week. The rent is paid by us into your nominated bank account once a month. A summary of all income and expenditure is provided as standard at financial year end at no cost. Monthly, quarterly and yearly statements can be emailed also.
Bond
Repairs and maintenance
- That we have a panel of skilled, approved tradesmen that can be accessed, 24 hours a day, 365 days a year.
- That these tradesmen are licensed and Insured – and we have evidence of that.
- That repairs deemed to be Urgent are dealt with as soon as possible – click here for list of Urgent repairs
- That All repairs are authorized by the landlord – no surprises
- That we act in accordance with the Management Agent agreement, PSAB Act, RTA and the landlords instructions
- That repairs procedures from lodgement, to approval, to repair, to follow up, to correct payment – are strictly followed
Key holding service
Spare keys are also held by the Agency. This enables us to allow licensed and screened tradesmen access to the property for repairs and maintenance. In the event that the tenant is unable to be at the property (ie. due to work commitments) it allows us, with notice, to perform property inspections, or indeed allow access in the event of an emergency.
Inspections
An Initial Inspection report is carried out at the beginning of a new tenancy, it records in detail all aspects of the properties condition. The Initial Inspection (or Ingoing Report) is a legal requirement. It forms Part 2 of the Residential Tenancy Agreement.
An accurate account of the condition of the premises is vital. This Initial condition report is compared to the Final Condition report at the end of the tenancy. Where there are differences in the beginning and ending conditions, ultimately, the condition reports determine the allocation of the Bond.
Set procedures and checklists : are followed in the compiliation and detailed recording of items for the Inspection reports. Accuracy : is critical to protect both the landlord, and the Tenant.
Silver Bullet Realty’s policy is to conduct the following inspections for a fixed 12 month lease :
- Initial Inspection at beginning of tenancy
- An Interim inspection 3 months after the beginning of the tenancy.
- A final inspection at the end of the fixed term of the tenancy.
- A further interim inspection will be undertaken if it is warranted.
Photographs : It is Silver Bullet Realty’s policy that all condition reports are supported by photographs of key parts / areas of interest of the property. Tenants are requested to sign and date all photos.
Each detailed inspection report, including colour photographs, is emailed to the landlord as soon as it is completed. These are also uploaded to a centralised information repository in the landlords’ secure personal portal. Available 24/7.
Rent reviews
- Comparable properties (based on similar location, number of bedrooms, bathrooms, etc ) that have recently been leased.
- Comparable properties that are on the open market being offered for lease.
- Supply and Demand, the effects of general market forces prevailing at the time of review.
Any Rent Review is done in tandem with the landlord. Every Lease or re-leasing document must also be authorised by the Landlord.
End of lease
- Wishes of the current tenants to extend lease.
- Rent review process and procedure.
- How well the property has been maintained by current tenants.
- Timely payment of rent by current tenants.
Every lease extension or termination is actioned only once the express authorisation and instruction of the Landlord has been received.