Forms & Links

Urgent repairs :  are those that have an immediate and significant effect or impact on the tenant’s ability to live in, or use, the premises.

The Residential Tenancies Act (RTA) 2010, clause 62,  defines an Urgent Repairs as:

  • a burst water service,
  • an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted,
  • a blocked or broken lavatory system,
  • a serious roof leak,
  • a gas leak,
  • a dangerous electrical fault,
  • flooding or serious flood damage,
  • serious storm or fire damage,
  • a failure or breakdown of the gas, electricity or
  • a failure or breakdown of any essential service
  • any fault or damage that causes the residential premises to be unsafe or insecure,
  • any other damage prescribed by the regulations, but does not include work needed to repair premises not owned by the landlord or a person having superior title (such as a head landlord) to the landlord.
  • A serious fault in any door, staircase, lift or other common area which inhibits or unduly inconveniences the tenant in gaining access to or use of the premises.  In these cases the landlord is required to carry out repairs as ‘soon as necessary’, having regard to the nature of the problem (cl 59).
Links & Forms
Landlords: Letter to change managing agent
Maintenance Repair Form (PDF)
Vacating notice (agreement expired) (PDF)
Final inspection guide (PDF)
NSW legislation:
Residential Tenancies Act 2010
Residential Tenancies Regulation 2010
Strata Schemes Management Act 1996
Strata Schemes Management Regulation 2010
Consumer Guides:
Discrimination when renting (PDF)
New tenant checklist (PDF)
Responsibilities of owners corporation (PDF)
Smoke alarms in residential premises (PDF)
Strata and community disputes (PDF)
Tenancy databases (PDF)

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